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Location: Cork City
Type: Permanent, Full Time
Salary: €20,055 plus excellent benefits (health care, pension, life insurance, discount for friends & family, relocation package)
Expect Consultant: Una Ryan
More information: ei.tcepxe|nimda#ei.tcepxe|nimda
Start Date: As soon as possible

This is an exciting opportunity to work in a multi-national environment within the Travel & Tourism Sector. You will provide excellent customer service to clients and sales offices by managing the processing of issues and serving as a resource for customers relating to the company product.

Key Responsibilities:

*Provide the highest levels of customer service when dealing with new reservations, reschedules, and cancellations for inbound callers in a prompt and courteous manner
*Generate sales and book reservations
*Provide general guest service as requested by the customer.
*Effectively deal with complaints and escalate when required
*Manage time effectively and organise work according to needs of team
*Work within service level agreements and response times as per company standards
*Employ an empathetic, listening, problem solving approach, and be resourceful in meeting customers needs
*Be proactive and have a flexible approach to work, maintaining an attitude and commitment to provide excellent service to all customers
*Work with computer systems to ensure all communication with customers is documented correctly
*Work with all colleagues as a team meeting objectives set

Required Skills:

*Second Level Education and/or Hospitality qualification
*Previous sales/customer service experience desirable
*Ability to resolve problems, Logical Decision Maker
*Thinking on your feet and ideas generation for improvements
*Ability to function calmly in a fast paced environment handling multiple priorities
*Adaptable and Flexible, proactive approach
*Able to work independently but also a team player
*Enthusiastic and keen to learn
*Excellent Interpersonal Skills and Customer Service Orientation
*Strong Communication Skills written and verbal
*Fluency in Dutch and English is essential

Vacancy – Travel Advisors (DUTCH) by Expect Talent (guest), 30 Aug 2011 11:46

Location: Shannon, Western Ireland (http://www.discoverireland.ie/Shannon.aspx)
Salary: ca. €1500 net, 25-33% shift compensation (weekends, evening or night)
Expect Consultant: Una Ryan
Contact: Send your CV to ei.tcepxe|nimda#ei.tcepxe|nimda to find out more
Start Date: ASAP

Dedicated to delivering superior outsourced customer service, our client is changing the landscape of customer care by combining and honing best practices to provide their clients with unsurpassed service and value. With an expanded global team of 51,000 service professionals throughout 80+ centers world-wide, our client provides customer support with the quality, flexibility and expertise that makes them the preferred service provider of many of the world’s leading companies.

The Role:

*Provide telephone and email Customer Service Support to customers within the financial sector
*Respond to customer contacts in a timely and accurate manner in line with company service levels
*Work to team and individual goals for response times, resolution of problems and call volumes
*Aim to be the best, always aiming for the highest standard of Customer Service
*Deal with complaints and interact with other departments to solve issues
*Reporting to your Team Manager you will strive to meet your objectives

Requirements:

*Previous Call Centre or Customer Service experience would be of distinct advantage
*Completely customer focused with excellent interpersonal skills
*Good telephone manner
*Adaptable and flexible approach
*Ability to work on own initiative
*Mature outlook and ability to resolve problems effectively
*Team Player with ability to learn fast
*Passion for providing the highest levels of service
*Good computer skills including Outlook, Word, Excel and databases
*Strong communication skills
*Ability to work under pressure to very high standards
*Fluency in English and Dutch required, both written and spoken

As this is a 365 day and 24/7 operation, so you will be required to work shifts. Any work outside the standard working hours will be compensated with a 25-33% additional payment to your normal salary, depending on weekend, evening and night shifts.

Expect Talent Recruitment Specialists in Ireland are currently recruiting Dutch and Flemish speakers for Customer Service, Hospitality Sales and IT Sales roles for a range of multinational clients in Cork and Dublin.

For more information on these exciting opportunities, please send your CV to: ei.tcepxe|nimda#ei.tcepxe|nimda . Please pass this on to people who might be interested. You can also visit our website: www.expect-talent.com and our facebook page : expect-talent

Expect Talent Recruitment Specialists in Ireland are currently recruiting Dutch speakers for Customer Service and Sales Account Management and technical Support roles for a range of multinational clients in Ireland.
For more information, please send your CV to: ei.tcepxe|nimda#ei.tcepxe|nimda . Please pass this on to people who might be interested. You can also visit our website: www.expect-talent.com and our facebook page : expect-talent

Work in Cork, Ireland by Expect Talent (guest), 20 Jan 2011 11:59

Location: Dublin City Centre
Type: Permanent, Full Time
Salary: Up to €55,000 OTE, excellent benefits (basic/commission split)
Expect Consultant: Ronan O’Reilly
More information: 021-4209050
Start Date: As soon as possible

Overview

The Sales Engi
neer will be responsible for selling a niche software product-line within the engineering sector via telephone, email marketing & on-line product demonstrations. You will be working within specific geographic location/locations based on your languages, selling to our client’s small & medium sized accounts. You will need to generate revenue by uncovering product-line opportunities, taking full ownership of the total sales process.

Responsibilities

• Achieve quarterly and annual product revenue targets.
• Responsible for a revenue target assigned to a defined product-line in a defined region / territory
• Uncover current and future business potential via telephone, email marketing & on-line product demonstrations, managing the full sales process, bringing the sale to close.
• Promote and pro-actively sell product-line products across all regional and potential new accounts.
• Build effective internal relations with departments and individuals to maximize the sales efforts and revenue potential of Regional Sales
• Increase and maintain detailed knowledge of products
• Ensure timely and accurate sales administration
• Ensure weekly, timely and accurate opportunity/sales forecasting in the SAP system and mailed reports.
• Remain positive and professional in all dealings and communications with current and potential accounts

Skills Required

• Educated to degree level essential
• Engineering or Architectural degree, Building related preferred
• Must demonstrate a proven track record of selling software solutions B2B
• At least 2 years experience in an Inside Sales environment
• Able to develop relationships
• Hungry and driven to succeed against stretching targets
• High energy, enthusiastic & motivated individuals
• Excellent networking and communication skills
• Fluency in English AND Dutch is essential

Location: Cork City
Type: Permanent, Full Time
Salary: €19,500 (€1.540 after tax/month) + € 8,400 in performance bonuses
Expect Consultant: Julia Foerster
More information: +353 214209050
Start Date: ASAP

Job Profile

An excellent opportunity to join a dynamic and international company in the tourism sector. You will provide knowledgeable, courteous service to inbound callers with a focus on customer loyalty and satisfaction. Key responsibilities include generating sales, processing new reservations, reschedules, cancellations, payments and providing general support to Dutch speaking customers.

Key Responsibilities

 Provide the highest levels of customer service when dealing with new reservations, reschedules, and cancellations for inbound callers in a prompt and courteous manner
 Generate sales and book reservations
 Provide general guest service as requested by the customer.
 Effectively deal with complaints and escalate when required
 Manage time effectively and organise work according to needs of team
 Work within service level agreements and response times as per company standards
 Employ an empathetic, listening, problem solving approach, and be resourceful in meeting customers needs
 Be proactive and have a flexible approach to work, maintaining an attitude and commitment to provide excellent service to all customers
 Work with computer systems to ensure all communication with customers is documented correctly
 Work with all colleagues as a team meeting objectives set

Requirements

 Fluency in Dutch and English, other European Languages considered a bonus
 Excellent customer service skills
 Previous sales experience an advantage
 Excellent verbal and written communication skills.
 Ability to work unsupervised whilst delivering a high quality service.
 Excellent time management skills and great attention to detail.
 Excellent organizational skills
 A team player with a positive attitude
 Willing to work shifts

Additional bonuses depend on performance and are not guaranteed.

Location: Shannon, Western Ireland (http://www.discoverireland.ie/Shannon.aspx)
Salary: ca. €1500 net, 25-33% shift compensation (weekends, evening or night)
Expect Consultant: Julia Foerster
Contact: Send your CV to the e-mail address you find in the title to find out more
Start Date: ASAP

Dedicated to delivering superior outsourced customer service, our client is changing the landscape of customer care by combining and honing best practices to provide their clients with unsurpassed service and value. With an expanded global team of 51,000 service professionals throughout 80+ centers world-wide, our client provides customer support with the quality, flexibility and expertise that makes them the preferred service provider of many of the world’s leading companies.

The Responsibilities of the Role

• To provide post sales customer and technical support on a wide range of electronic and
operating system devices
• Respond to all customers enquires within given timescales, efficiently and effectively
• Troubleshoot PC hardware and software problems; software installations and upgrades
• Provide first level of support for network, server and security
• Research, resolve, and respond to questions in accordance with policies & procedures
• Communication of problem status to the end user
• Research and supply information in order to propose solutions for customers
• Recognise when a problem or query should be transferred to another department or a
more senior member of staff
• Deal with all letters, email, fax correspondence as required/requested
• Maintain and update customer and internal information
• Enter and retrieve information into local logging system
• Participate in team projects that enhance the quality of the help desk service level, and
promote technical and career growth
• Ability to manage challenging customers

Requirements

• Previous call centre and/or customer service experience essential
• Knowledge of Microsoft operating both 32bit and 64bit systems
• Microsoft productivity applications (i.e. Outlook, Word, Excel, Access, PowerPoint)
• Knowledge of Internet browsing software and Laptop and PC hardware architecture
• Knowledge of Computer security software i.e. anti-virus, firewall etc.
• Knowledge of Multimedia creation and editing software
• Knowledge of Networking Technology i.e. PAN, WWAN and LAN
• Excellent communication and customer service skills
• Schedule adherence and excellent timekeeping skills essential
• Strong typing skills essential
• Identifies customer needs, manages expectations, and defines appropriate next steps in a
logical and efficient manner.
• Proactively solves customer problems
• Ability to work in a face paced environment, on own initiative and under pressure
• Fluency in English and Dutch required

As this is a 365 day and 24/7 operation, so you will be required to work shifts. Any work outside the standard working hours will be compensated with a 25-33% additional payment to your normal salary, depending on weekend, evening and night shifts.

Job Offers with Expect Talent!
Expect Talent admin@expect.ie (guest) 10 Nov 2010 15:39
in discussion Forum werklozen / Algemeen » Job Offers with Expect Talent!

Expect Talent Profile

With headquarters in Ireland and offices across EMEA, we source the best talent from all over the world and place people into both SME's and multinational companies. Both our clients and our talented professionals are spreading the word about what we do, as over 95% of our new business comes through word of mouth, referral and recommendation.

We are are an Irish based recruitment company working with a number of IT multinational clients looking to recruit multilingual staff. We are specifically looking to get in touch with Dutch, Swedish, German and Norwegian speakers interested in gaining international work experience in Ireland.

We are currently partnering with a large multinational in Ireland, looking to recruit a dynamic, focused and career-driven candidates for their European Client Service, technical support and IT Sales teams. To find out more, please send your CV to the mail in the thread title.

Job Offers with Expect Talent! by Expect Talent admin@expect.ie (guest), 10 Nov 2010 15:39

We are currently recruiting Dutch, Swedish, Norwegian and German speakers for Customer Service and Sales roles with our multinational clients in Ireland.
For more information, please send your CV in English to the e-mail address that you can find in the name of our account. Please pass it on to people who might be interested.

Job Offers in Cork, Ireland by admin@expect.ie (guest), 05 Nov 2010 10:34

we hebben dat goe gedaan:-)!!!

succes nog met de examens!!

da ideetje van die foto is zaaalig:)
jammer dat nog nie iedereen der bij staat!

Re: Tevreden... by sofie verbekesofie verbeke, 04 Jan 2010 20:33

Jaaaaaa!!!!

Onze wiki is prachtig!

Goed team!

Re: Tevreden... by Lien VanoostLien Vanoost, 04 Jan 2010 18:48

Hey,

ik wil langs deze weg eens zeggen dat ik de wiki
die wij als groep gecreërd hebben echt super vindt!!

bij deze dank aan iedereen !!

zoen Sylvie

Tevreden... by Sylvie VanoostSylvie Vanoost, 04 Jan 2010 08:04

dankje Hanne,

voor jou hetzelfde he ;)

zoen Sylvie

Re: GELUKKIG NIEUWJAAR! by Sylvie VanoostSylvie Vanoost, 04 Jan 2010 08:03

de exel opdrachten komen vandaag op wiki,
de wiki moet immers klaar zijn tegen vanavond 24u he ;)
mijn foto staat er nu ook bij.

groetjes xxxx

Re: voorstel! by Sylvie VanoostSylvie Vanoost, 04 Jan 2010 08:02

mijn foto staat er bij
hihi

nu jullie nog!!!

Re: voorstel! by hanne vanluchenehanne vanluchene, 02 Jan 2010 12:28

ja kweet et.. diegene die het zien, die nog tijd hebben,
upload dus zo'n foto van jezelf bij dat filmpje e:)

en kunnen jullie excel openen???

groetjes

Re: voorstel! by hanne vanluchenehanne vanluchene, 02 Jan 2010 12:20

vo mij is da goe we…
maar wiki moe af e tegen maandag :)
xxx

Re: voorstel! by sofie verbekesofie verbeke, 02 Jan 2010 10:43

Bij deze wil ik iedereen die dit leest
een heel gelukkig nieuwjaar wensen :)
en alles wat je wilt hé dit jaar…

geen 2e zit voor ICT
of zelfs helemaal geen 2e zit!

groetjes,
hanne

GELUKKIG NIEUWJAAR! by hanne vanluchenehanne vanluchene, 02 Jan 2010 08:48

Ja omdat niemand daar echt mee begon
hebben Mezelf en Silke daar wat aan gewerkt..
Silke ging dit uploaden dacht ik??
maarr tstaat er nog niet zeker?

kzal er nog een keer voor kijken dan.
sofie, wat denk je van die foto :)

groetjes

Re: voorstel! by hanne vanluchenehanne vanluchene, 02 Jan 2010 08:47

oepsieee
scheel gekeken!!
excel is er al:)
maar paar dagen geleden nog nie!
groetjes

Re: voorstel! by sofie verbekesofie verbeke, 31 Dec 2009 18:54
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